Delivery Terms for Skincare and Gifts
You can expect to receive a confirmation for your order within 7 days. We try to shipped via registered post within 7 days to major cities subject to product availability, 7-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact e:firstname.lastname@example.org or call Tel:+612.95697810 (International) or Tel:+612.95697810 (Australia). IF products are not available one of our friendly staff will contact you.
All orders shipped via registered post are insured for loss or damage. Please note that a signature may be required for delivery. We suggest having your parcel shipped to your workplace if no one is home during the day to sign for your delivery.
Most customers will receive their order in 10-14 days, however, it may take 14-21 days for more remote destinations.
Orders to military addresses or PO boxes must be sent via non-registered post.
A signature is not required for delivery and tracking is not available. We cannot accept claims for loss or damage. We generally recommend you send your order via registered post.
Fragrances are considered to be "dangerous goods" so we are required to comply with international airfreight guidelines for shipping. This greatly increases our shipping costs so we must charge a small fee for fragrance-only orders.
* We charge AUD$15.00.
Express shipping is not available for fragrance orders.
At the earliest, any Skincare, Haircare , Men's skin & Make Up orders can be delivered anywhere in the world within 2-3 days. Fragrance orders cannot be sent via express post.
The shipping rate varies by destination:
- AUD$38 for orders shipped to the USA (including Alaska and Hawaii), Canada, Oceania (excluding Australia), New Zealand and China.
- AUD$52 for orders shipped to Europe, the Middle East, Asia (excluding China), Australia and the rest of the world.
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature. We will not refund for change of mind.
Orders shipped to Bulgaria, Czech Republic, Ireland, Latvia, the Netherlands, Poland, Slovakia, Slovenia, and the UK can be shipped using a special courier service.
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges.
VAT, taxes and duties
We ship to over 200 countries worldwide.
Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.
However, it is important to note that buyer is responsible for any import duty charged by local authorities in any countries.