In this policy, Master/slave and WBM (Weddings By Master/slave) (collectively "Master/slave", WBM, "we", "our", "us) is a trading name of Master/slave Pty Ltd. We respect the privacy rights of its online visitors and consumers ("you", "your", "yours") who visit the website www.masterslave.com.au and www.weddingsbymasterslave.com.au (the “Site”).
We collect personally identifiable information through communications with you, or through the Master/slave & WBM of companies or as defined above, whenever you interact with us. Some examples include:
· registering for a shopping account or Wish List account on our website
· requesting that merchandise be sent to you or others, place an order with us or request an e-receipt
· requesting a catalogue or other content and communications from us
· subscribing to Masterslave.com.au / Weddingsbymasterslave.com.au E-mail Updates (our e-mail newsletter)
· applying for an account with us
· interacting with our mobile sites, mobile applications and services
· working with our salespeople who assist you with your fashion/bridal and lifestyle product needs/services and purchases in person or online
· through communications with you, or through the Master/slave family of branded companies.
We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We also gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Master/slave collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Master/slave. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and full fill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Users of Master/slave TV will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.
Master/slave will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Master/slave for any purpose without prior verifiable parental consent, we will promptly delete and remove his or her information from our sites files.
If our practice changes, we will let you know by posting changes over the Site. Before any changes are made in how your personal information is used, we will give you an opportunity to opt-out.
WHAT ABOUT COOKIES?
There are four types of cookies:
WEBSITE FUNCTIONALITY COOKIES
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists
WEBSITE ANALYTICS COOKIES
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
CUSTOMER PREFERENCE COOKIES
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
TARGETING COOKIES OR ADVERTISING COOKIES
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
BY USING OUR WEBSITE YOU AGREE THAT WE CAN PLACE THESE TYPES OF COOKIES ON YOUR DEVICE AND ACCESS THEM WHEN YOU VISIT THE SITE IN THE FUTURE.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available atwww.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
The deposit of cookies by the Site will allow Master/slave & WBM to save your preferences for your next visit. Master/slave & WBM’s cookies may also measure the general activity of the Site, which allows us to determine which areas and features are most popular. This information allows Master/slave & WBM to make improvements to our Site. Most Web Browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.
THIRD-PARTY ADVERTISING PARTNERS
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.
These service providers may collect non-personally identifiable information about your visits to our website, and your interaction with our products and services. Such non-personally identifiable information is anonymous and does not include your name, address, e-mail address or other personal information. The anonymous information is collected through the use of a pixel tag (also known as cookies and action tags), which is industry-standard technology used by most major websites.
In addition to the anonymous information about your visits to our website, our service providers may also use the anonymous information about your visits to other websites to target advertisements for products and services available from Nordstrom.
LINKS TO OTHER WEBSITES AND SERVICES
• Call 02-93993301 or
• E-mail firstname.lastname@example.org, or
• Send your request to Master/slave Pty Ltd , 53a Clovelly Road Randwick 2031 NSW Australia.
Please note your preference as stated below:
"I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events." (You may also click the designated link at the bottom of all www.masterslave.com.au , weddingsbymasterslave.com.au e-mail advertisements to be removed from future e-mail updates.)
"I prefer not to receive direct mail advertisements, such as periodic catalogues and mailings regarding products and services, special promotions or upcoming events." (Please note that direct mail requests may take up to six to eight weeks to become effective.)
To update your Wish List privacy settings, you may select "Private" (not searchable) to protect your Wish List information from being publicly searched on our site or you may select "Public" (searchable). To protect your privacy, we initially set your Wish List account to a "Private" setting.
HOW WE USE YOUR INFORMATION
Master/slave may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to full fill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within Master/slave companies and future group of companies. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.
We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally.
Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
Identifiable personal information is collected when users voluntarily register with the Site or contact Master/slave & WBM via the Site in order to receive newsletters, new product launch information, special events information or to answer surveys, enter contest and receive notices of other promotional opportunities. Master/slave & WBM may also use the information you provide to create a personal customer profile in order to let you know of products, services or events that may be of special interest to you. Subject to the following paragraph, Master/slave & WBM will neither disclose nor sell any information about you to a party unaffiliated or unrelated to Master/slave & WBM except (i) to comply with applicable laws, regulations, subpoenas or court orders or otherwise respond to government enquiries, (ii) protect the rights or property of Master/slave & WBM or its affiliated or related entities or (iii) if Master/slave & WBM reasonably believes that you have used information from the Site in order to commit unlawful acts or acts that may endanger the health and/or safety of the public. Master/slave & WBM may appoint third party service providers to administer and/or operate certain functions or services relating to this Site or Master/slave & WBM’s operations and businesses, the proper performance of which may require a transfer of the information submitted by you. Any Such transfer shall be under strict confidentiality or security obligations and for the sole purpose of the performance of those obligations. If you sign up to receive information from Master/slave & WBM but later decide that you no longer want to receive such, you may contact Master/slave & WBM at any time to cancel any option or choose to unsubscribe.
One of our most valuable tools we have for building and maintaining our relationship with you is our Diary. It allows us to better serve you in a number of ways, including keeping you informed on when your alterations, repairs, or your favorite brands or product will arrive, and notifying you about sales, special appearances and store events or promotions of interest to you.
To best serve you, we record and access information in our Diary, including your name, address, telephone numbers, e-mail address, interests, privacy preferences and purchase history. All Master/slave representatives are expected to use Our Diary in an ethical and appropriate manner. This includes only entering accurate customer information, voluntarily given by you to the representatives, for the specific purpose of entering it into Diary or any other Master/slave & WBM-approved data device.
Our Diary allows our Representatives to follow through on our commitment to serving you in a professional manner, and we are dedicated to ensuring that the information you provide is protected and secure. Our Diary is the property of Master/slave & WBM and may be used for Master/slave & WBM-related purposes only
MARKETING OPT-IN AND OPT-OUT PROVISION
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:
(i) Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Master/slave, our subsidiaries or selected business partners.
(ii) Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about Master/slave, our subsidiaries or selected business partners.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or email updates, please contact a Master/slave customer care representative on +612 9399 3301or by email: email@example.com , click reply with subject heading unsubscribed if an unsubscribed option is not made available to you.
Please note that any requests may take up to six to eight weeks to become effective. Master/slave & WBM may still contact you to send you information regarding the operation or administration of your personal profile. For additional information regarding WBM’s policies regarding this Site please see “Terms and Conditions of Use”.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE PERSONAL INFORMATION MASTER/SLAVE MAINTAINS
If for any reason you are concerned that the personal information held by Master/slave & WBM is not correct, please visit the website and, after logging into the site using the "Log In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at firstname.lastname@example.org and we will amend your personal details.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
Protecting your information is of primary concern to Master/slave & WBM. We store the information that we collect on a secure server. Notwithstanding the foregoing, no transmission of information over the Internet is guaranteed to be completely secure. It is possible that third parties not under the control Master/slave & WBM may be able to access or intercept transmissions unlawfully. While WBM will use all reasonable attempts to keep your information secure, we cannot absolutely guarantee that security. Thus, any information that you transmit to us is at your own risk.
FRAUD ALERTS: PROTECTING YOUR PERSONAL INFORMATION
You may come in contact with websites, e-mails or texts that try to lure you into providing personal information with the offer of a Master/slave gift card. Master/slave does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an e-mail or text, please forward the information to email@example.com or call us at +612 9399 3301 so that we can follow up. We take these matters, and the protection of our customers' sensitive information, very seriously.
INTERNATIONAL CUSTOMER PRIVACY
Protecting the privacy and security of Master/slave & WBM customer information is a top priority for Master/slave Pty Ltd. In some cases, we may have partners with outside vendors to help facilitate transactions. When that is the case, we work closely with the vendor to ensure that the transaction is appropriately handled and all the information you provide is treated with the utmost care.
To sell and fulfill online purchases that customers choose to ship internationally, Master/slave partners with Australian Post. We choose to use Australia as the company assures us that they will carefully process your personal information, with at least the same level of privacy protection set forth in the Safe Harbor Privacy Principles as established by the U.S. Department of Commerce and approved by the European Commission. Australia Post also agrees not to sell, transfer, or otherwise use your information other than for executing international shipping orders. When you identify your Master/slave order as being shipped internationally, Master/slave will facilitate your secure Checkout transaction. On the Checkout page you will be required to submit credit card and personal information (name, billing address, shipping address, e-mail address and phone number) to Master/slave Pty ltd to complete your order. Once you place your order, you will be prompted to confirm whether you would like to receive future marketing communication from Master/slave Pty Ltd/ WBM.
Upon completion of your order, Master/slave will then ship approved orders to you via Australia Post services. We take every step carefully to ensure you receive your goods. We take no responsibilities for parcel lost on transit via Australia post. So please buy at your own risk. To minimise this risk, we attempt to offer every master/slave customer the option for registered post parcels. This we have found to be most adequate for parcel safety and tracking. You will be presented with a parcel tracking code when you choose to purchase the registered post parcel option. We encourage you to do so.
We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using this website. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Master/slave Pty Ltd is able to decode your information. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please call us on +612 9399 3301 .
We also ask customers to carefully review their accounts and immediately report any unexpected activity to Master/slave and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
· Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
· Reset your e-mail account password
· Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
· Do not use the same password on more than one website
· Do not share your password with others
· Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
· Visit these additional resources:
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
Please call +612 9399 3301 or write to: c/o Master/slave Pty Ltd , 53a Clovelly Road Randwick NSW Australia
Master/slave & WBM has further committed to refer unresolved privacy complaints under the rules of Australian Fair trade, operated by the Fair Trade NSW. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Master/slave, please visit the NSW fair trade web site at http://www.fairtrading.nsw.gov.au/default.html for more information and to file a complaint.
This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
Master/slave Pty Ltd, 2004 - 2012 All Rights Reserved.
06 July 2012